From Cerberus Helpdesk Wiki

Workers

To get to Workers, click 'helpdesk setup' then the 'Workers' tab.

The Workers tab lets you add, change, and delete Workers from your system. A Worker is anyone who should have access to the admin area of your helpdesk.

• add new worker: Clicking this link will refresh the ‘edit’ pane on the right side of the screen, so you can add a new worker.
• [clicking on an existing worker]: Clicking on any of the existing workers will refresh the ‘edit’ pane on the right side of the screen so you can edit your existing workers.
• First Name: The first name of the worker.
• Last Name: The last name of the worker.
• Title: The title of the worker (eg: CEO, Lead Programmer, etc)
• E-mail: The email address of the worker. This should be a valid email address if you intend to enable email notifications for this worker.
• Password: The password this worker should use to login. Leave this field blank to automatically e-mail a randomly-generated password to the worker.
• Password (again): Retype the password for verification. Leave this field blank to automatically e-mail a randomly-generated password to the worker.
• Groups: Select the groups this worker should have access to by specifying the role the worker should have in each group. A blank role next to the group indicates this worker has no access to the associated group.
• Permissions: Check the box next to 'Administrator' here if you wish this worker to be an Administrator on the helpdesk. Administrators have access to all groups, along with 'helpdesk setup'.

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