Plugin:Header Filters

From Cerberus Helpdesk Wiki

Header Filters

This was created out of a request to be able to copy the *contents* of an email header into a custom field (rather than just doing something static based on the contents of the header). To create this plugin, go to your cerb4/plugins directory, and make a couple directories and three files, like so:

plugins/wgm.header_filters
plugins/wgm.header_filters/plugin.xml
plugins/wgm.header_filters/plugin.php
plugins/wgm.header_filters/templates
plugins/wgm.header_filters/templates/header_filter_action.tpl

The contents of the files are:

plugin.xml

plugin.php

header_filter_action.tpl

After creating these files, go to your Helpdesk Setup -> Features & Plugins tab, enable the new plugin, and then you're all set to use it (Helpdesk Setup -> Mail Filters, create a filter to match the messages you want, and then add the custom field copying actions. For more than 5, create a second rule.)