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Cerberus Helpdesk 5.x (Cerb5)

Cerb5 is a fast and flexible CRM toolkit. Remember anything about anybody, reply to a flood of e-mail, quarantine spam, capture feedback organically, track time, flag opportunities, share tasks, and otherwise collaborate efficiently. Built for one-person startups through Fortune 500 giants.

The project has canonized the best practices, and learned from the longest missteps, of over 9 years of e-mail management R&D (as of Jan 2011). More than 20,000 organizations have installed Cerberus Helpdesk over the years, and the project today represents a fusion of the brightest feedback from that community and the vigilant custodianship of a dedicated development team.

Quick Start/Evaluations Cerb5 Quick Start Training Guide (free, instant, private, hosted evaluations) 9 Important Cerb5 Concepts Installation and Setup Read 'The Case for Cerb5 On-Demand' (full-service application hosting) On-Site Production Installing Cerb5 on your own server Installing Cerb5 on a SliceHost virtual server Import & Export (ImpEx) Development XAMPP: Mac OS X XAMPP: Windows License FAQ Support Center (customer interface) Downloading your e-mail for the first time Translations Internationalization (UTF-8) Maintenance Upgrading to the Latest Stable Version (On-Site) Maintenance:Security Considerations (On-Site) Maintenance:Performance (On-Site) Dealing with Spam Running Backups (On-Site) Clearing the Cache Using Cerb5 What's new: 5.7 / 5.6 / 5.5 / 5.4 / 5.3 / 5.2 / 5.1 / 5.0 Plugins HOWTOs (Tutorials on several features)  Screen-by-Screen  Screen-by-Screen/Activity/Opportunities  Screen-by-Screen/Mail Cookbook (Sample workflows)

Community Resources Project Website Community Resources Buy Cerb5 Developer Resources [+] API [+] Event Points [+] Extension Points [+] Web-API  Creating a Cerb5 Report Plugin  Features:Web Services API  User Contributed Plugins