HOWTOs

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Bolded links are 5.x specific.

Installation: How to ...

Licenses (FAQ on Free / Commercial)
Workers and Seats (licensing is based on the number of workers logged in at a given time)
Downloading real e-mail
Upgrade Cerb5 without SVN
Translation Editor (translating the Helpdesk to your own language)
Deleting install/
Assist Mode
Hacking Cerberus 5.x for LDAP Authentication for Active Directory

Basic E-mail and Ticket: How to ...

Open Ticket / Send Mail
Peek (preview tickets)
Sticky Notes / Comments
Owners (revamped in 5.1, assignments)
Feedback Capture
Spam Analysis
Gravatar Profile Pictures
Recipients (reply to all)
Drafts (automated backups so you can finish a message later)
Snippets (replaces E-mail Templates)
Auto-responses (and dealing with flood protection)
Watchers (aka E-mail Notifications)
Explore (next/prev navigation bar)
Piles (quickly sort tickets)
Ticket Audit Log
Reports (revamped for 5.1)
Ticket masks / IDs (and how to keep customer replies attached to the original ticket)
Mail Quick Search
‘Due’ field (“Reopen”)
Insert signature above quoted text in reply
Ticket Simulator

Workflow: How to ...

Broadcast (respond to multiple tickets at once)
Links (revamped in 5.1; connect related objects)
Time Tracking
Opportunity Tracking (sales leads)
Workspaces (saved worklists)
Filter Presets and Subtotals (revamped in 5.1, replaces Overview)
Custom Fields
Mail Rules (Mail Filtering / Mail Routing / Inbox Routing)
Sticky and Stackable mail filters
Manually run group mail rules (aka inbox filters)
"Worker-Groups" (for stricter ticket assignments)

Support Center: How to ...

Installation
Contact Forms
Knowledgebase
Registering clients (inside and outside the Support Center)
Ticket history

Search Resources: How to ...

Fixing MySQL to allow Searches of less then 4 Items

Manager: How to ...

Disabled workers (instead of deleted)
Purging “Deleted” tickets
Itemized Worker Permissions
Multiple companies in one Helpdesk (by using group setup and mail routing)
Admins lock down your watchers (tips & tricks)
Supervise the helpdesk using RSS (tips & tricks)

Productivity: How to ...

Add Cerb5 to your Mac OS X Dock and Applications folder

Server: How to ...

Run scheduled tasks with PHP on the command line

Troubleshooting: How to ...

Debug Menu
Clearing the cache (when moving Cerb5 to a different URL)

Development: How to ...

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