Features:Web Services API
From Cerberus Helpdesk Wiki
The API has been completely rewritten for Cerb5 to better support mobile and agile development:
- API authentication is based on existing worker logins.
- API permissions are based on existing worker permissions.
- JSON and XML are both fully supported.
- Records are returned in a flat list of key/value pairs rather than a hierarchial format.
- Retrieving a record will now return all associated records; querying a ticket will also return the address records of the first/last senders, as well as their organizations, and the information for the assigned worker, and the information linked to their e-mail address. All in a single request.
- Reading and writing custom fields are supported for all objects.
The documentation is currently being written. In the meantime, the following examples should provide a pretty decent introduction.
Library: PHP5
Cerb5Api.php